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Shipping & Backorders

Shipping Terms

All shipped orders are F.O.B. our Distribution Center, Jacksonville, Florida.

Freight Policy

Freight charges are added to the invoice, unless otherwise agreed in advance. Product is shipped using a carrier of our choice unless otherwise agreed in advance. Orders shipped to the following states will receive a 15% freight cap: AZ, CA, CO, ID, MT, NV, NM, OR, and UT. Orders shipping to AK and HI will receive a 20% freight cap.


Backorders with a value greater than $50, freight is charged in full with the carrier of our choice. Backorders with a value of $25-$50 freight shipping to the 48 contiguous United States are capped at 15% of the total backorder value. Backorders between $25-$50 shipping to AK and HI are capped at 20% of the total backorder value. Backorders with a value of less than $25 will be cancelled.

Returns Policy

All sales are considered final. Any claims for shortages, damages or defective merchandise must be made within 14 days of receipt of goods by contacting Customer Experience at: 1-800-884-3856 or

Returns may be requested for defective merchandise or over shipment of product within 14 days of receipt of goods. If the Customer Experience team approves the return, a Return Merchandise Authorization ("RMA") number and a prepaid shipping label will be delivered to the purchaser. The RMA should be printed and included inside the box with the shipping label affixed to the outside of the box provided. A credit to the customer account will be issued upon receipt of the returned product only if Customer Experience approved the return prior to it being shipped back to Natural Life, and only if the return is shipped using the Natural Life issued prepaid shipping label. Unauthorized returns and returns without a prepaid shipping label and the RMA number printed clearly on the box will be refused at Natural Life.

Product must be in original packaging, unused, in new/original condition for returns to be accepted.

All items marked with sale prices are FINAL SALE items. RMAs will not be approved for sale items.


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