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Shipping & Backorders

Shipping Terms

All shipped orders are F.O.B. our Distribution Center, Jacksonville, Florida.

Freight Policy

Freight is estimated at roughly 15-20% of the order, depending on the distance from Jacksonville, FL. It is charged once the order ships. If your order has a fixture promotion on it, the freight cost ranges from $150-200 and the product rides for free under the cost of shipping the fixtures via freight! Orders shipping to the following states will receive a 15% freight cap: AZ, CA, CO, ID, MT, NV, NM, OR, or UT. Orders shipping to AK and HI will receive a 20% freight cap. Backorders with a value greater than $50, freight shiping to the 48 contiguous United States are capped at 15% of the total backorder value. Backorders between $25-50 shipping to AK and HI are capped at 20% of the total backorder value. Backorders with a value of less than $25 will be cancelled.

Returns Policy

  • All sales are final and we do not accept returns for wholesale merchandise.
  • Any claims for shortages, damages or defective merchandise must be made with 14 days of receipt of goods by contacting Customer Experience at 800.884.3856 or info@naturallife
  • Returns may be requested for over shipment of product within 14 days of recepit of goods.
  • If the Customer Experience teams approves a return, a Return Merchandise Autorization ("RMA") number will be emailed to the purchaser. The RMA should be printed and included inside the box with a shipping label affixed to the outside of the box provided. A credit to the customer account will be issued upon receipt of the returned product only if Customer Experience approved the return prior to it being shipping back to Natural Life.
  • Unauthorized returns will be refused by Natural Life.
  • Product must be in original packaging, unused, in new/original condition for returns to be accepted.
  • All items marked with sale prices are FINAL SALE items. RMAS will not be approved for sale items.

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